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Hi Phyllis, So great to hear from you. Yes, Brian and I are thrilled that our premiums are completely paid up. Thank you so much for your amazing help in the entire process. We feel it’s one of the best investments we made. It’s hard to believe it was 10 years ago. Hope you are doing well, Pam Brody, CO, 03-12-2021 [Great testimonial from some clients that I sold a policy that was paid up in 10 years.  A 10-pay is available today with guaranteed premium!]


Hi Phyllis, we all much appreciate the Zoom meeting you arranged for us! We are so grateful that you were able to give us personalized information, and spend so much time explaining how Long Term Care policies work.  It’s been a great help and relief for my mom Dorothy, as she has been very concerned about it since receiving the Transamerica letter. It has given her confidence to face uncertainties that may arise in the future. We thank you, and we thank Suze and her organization, for sharing the knowledge!  All best, A. Martin, 06-08-21, CO

[Note from Phyllis:  Honey Leveen on my amazing team said this testimonial shows how surprised people are when they get the competent, attentive service they deserve.] Dear Honey, thanks a lot for your excellent work! I am glad I chose to trust Suze and got to be connected with you! We are deeply touched by the level of your patience with our detailed questions; the willingness of you to spend time making sure I do everything needed in order to get the best rate; the fact you want to go over the policy in detail even though we thought your job was done; your excellent knowledge in the fields of long-term care insurance and the integrity you have shown during this whole process. I am grateful!  Again, Thanks a lot for your excellent work! Yan J., MD, 05-25-2021

Good Evening Phyllis:  Thank you so much for speaking with me about LTCi on Thursday, 6 May 2021. Your presentation and actively listening to my insurance needs, provided me with the valuable information to make an informed decision on this most delicate issue. Rosa B, VA

My name is Brenda and I am from Louisiana. I was connected to Renee Caldwell by SUZE ORMAN. I hear SUZE on her podcast one day talking about LTC insurance. The topic of LTC insurance has always been dear to my heart as my dad, Raymond, had a severe stroke in 2011 that took him from being totally independent totally dependent requiring 24 hour care. I watched him suffer requiring a 6 weeks of hospitalization and eventually needing nursing home care. He did not have LTC insurance and required LT Medicad. I lost him at the end of 2020 in the midst of the pandemic. I have always wanted to obtain LTC insurance for myself as I did not want to have to go through what my dad did. Renee took good care of me and took time to listen to me and did several Zoom meetings and customized a plan for me including a policy that met my needs and budget.  I highly recommend Renee to anyone who needs LTC insurance. I am highly satisfied with her guidance and I now feel fulfilled as my goal of to obtain LTC insurance is now granted. Brenda, 05-07-2021 [Note from Phyllis: As we say in the South, “it don’t get no better than this!” Awesome job Renee!]

Hi Honey, Thank you so much for talking with me today on my current LTCi situation, and I wish I could have talked with you several years ago!  Your information has helped me understand that my current coverage could take me through longer than the reduced years made years ago to help with costs, and it has helped me feel more assured and confident with the coverage I have.  Many thanks to you, Phyllis and Suze! Sincerely, Carol C., 03-29-2021 [Note from Phyllis: Testimonial to Honey Leveen on my team – this is why we do it!]

“We really appreciate your providing the information we needed to make our decision, and your excellent service is precisely why we will recommend your services to friends and family members who need to be thinking about LTCi. We believe there is a lot of value in making sure the product is best suited to the customer”.  Cecelia S., NJ, 02-03/2021 [Note from Phyllis: Testimonial for Renee Caldwell – so proud of you Renee!]

Rhonda is a warm, caring person. She was very helpful, and gave me plenty to think about. She was organized in her presentation. And she explained things very simply. Linda B., NC, 01-27-2021 [Lovely testimonial for Rhonda Bills on our team. I can also personally attest she bakes the tastiest cookies I have ever consumed. But don’t let that word get out – everyone who meets with her will be asking her to send them some!]

I filled out your questionnaire on and was contacted by Tobe Gerard. She has been outstanding to work with in her knowledge and professionalism. She makes a very complicated topic understandable and took the time to walk me through each part of the process. She was very prompt in getting back to me and made sure that no question went unanswered. She let me know what to expect and gave me time frames on each part. I want you to know of my wonderful experience and give her the kudos she deserves. Her experience in the field and her desire to give me options and make me aware of all aspects of this policy are greatly appreciated. She has been a blessing in this regard. I am so thankful to have gotten the opportunity to work with her. Georgene Q., TX, 01-12-2021

Thanks Rhonda. You explain stuff so clearly. It is refreshing to speak to someone knowledgeable who can explain things using a simple language. We are looking forward to speaking with you again on Tuesday.  Mahnaz, NV, 12-09-2020

Thanks Linda!  You’re awesome. I really appreciate your patience.  You’re just an amazing teacher.  You’ve helped us to make this an easy, logical, and sensible decision.  Everyone else makes it hard to pull the trigger but the clarity of your explanation makes understanding long-term care simple. Kendric, HI, 12-06-2020

Thank you so much for taking many hours of your time holding our hands and supporting us on this journey of purchasing an LTC that best fit our need. Along the way, I have not only deepened my knowledge of LTC but also started to look at aging and the need for an elder with new perspectives. It provided reassurance and peace of mind whenever I am thinking about the future when we are getting old.  That was really meaningful to me. Yan J., MD, 11-07-2020 [Note from Phyllis: This compliment was sent to Honey Leveen on my team – great job, Honey!]

Hi Tobe, it was great speaking with you.  You provided a lot of great information.   I am glad you told us about the international coverage aspects for US LTC policies as I kind of assumed none of the companies would cover LTC out-of-the-country, and I certainly didn’t think the amount of LTC coverage outside the US could vary so much based on the LTC company. These video chats are a great service from Suze, Phyllis and YOU. Thanks again. OR 10-19-2020 [Note from Phyllis: This Oregon woman asked to remain anonymous, but the compliment was for my awesome specialist Tobe Gerard. Way to go Tobe!]

My LTC discussion with Renee in one word was superb.  She listened to my needs, finances and is exploring plans that might be available to me for my limited budget.  I am very thankful to her and would highly recommend Renee to anyone who would like to explore LTC. Linda M., NY, 10-11-20 [Note from Phyllis: Renee Caldwell is the newest member of my fabulous team and has already received a great compliment!]

Just wanted to thank you for your prompt response to my inquiry about long-term care.  You picked the perfect match in Linda to follow-up and she did so immediately.  I really enjoyed talking with her and learned so much more about LTCI.  She is extremely knowledgeable, experienced in this field, and so very patient with my lack of computer skills.  Not knowing what your role would be in my quest, she quickly provided the answers I needed.  I look forward to working with Linda to resolve my questions and get my long term plans finalized.  As a single woman crossing into the world of aging, I now feel like I have someone who truly understands my concerns.  Thank you again for doing what you do.  As usual, Suze was right on!!! Rose W., VA, 09-26-2020 [Note from Phyllis: I was so pleased to receive this fabulous testimonial about Linda Thalheimer, one of my phenomenal specialists!]
I was continuously impressed by the knowledge Rhonda Bills brought to our LTC discussions She detailed options most appropriate for us after quickly accessing our needs in a friendly relaxed manner. Rhonda expertly answered all of our questions while educating along the way. I am thankful for her patience and can highly recommend Rhonda for the diligence and determined work ethic she displayed throughout the process. Susan S., CT, 10-25-2020 [Note from Phyllis: I am so blessed to have Rhonda Bills on my team!]

Hi Honey, thank you so much for taking the time to help me understand all of this. At this time, I’m going to stay with the one policy that I already have. After exploring the calculations, I’ve decided I can self insure for the extra money I might need. You are truly wonderful and I’ve recommended you to my friends. Thank you. Cynthia H., CA, 07-07-2020 [Note from Phyllis: This testimonial demonstrates how our team helps people, whether or not they purchase insurance.  Great job Honey Leveen!] 

Phyllis – Thank you for the note and wonderful news. We did receive the letter in the mail about our policy qualifying as an Illinois LTC Partnership policy. I was so happy about this. It means that we don’t have to spend down our assets the way that my Mother – and probably Father – will have to.  We have been very lucky. We have two healthy children, live in a nice neighborhood and have careers that allow us the ability to be comfortable.  I thank you for your great service to us. Having our policy gives me great piece of mind that we will not be a burden to our children when we can no longer take care of ourselves independently. Mark C., IL, 06-08-2020

Phyllis, we met with Rhonda Vry-Bills today via the computer screen.  She shared the research she had done to find a care plan that would work for me and my husband.  It is great to be able to get something in place.  We appreciate your team working with us.  Have a great week. Dee Ann and Wade H. 05-08-2020 [Note from Phyllis: Rhonda Bills is one of four amazing specialists who are helping me with all the special families who are finding me through Suze Orman and others!]

Everything ran perfect. Rhonda is amazing and really helped me understand this process from start to finish seamlessly. Gina G. IL 05-13-2020

Hi Phyllis, I just simply wanted to thank you for calling me back and referring me to this specialist on your team, Linda Thalheimer. She was so helpful to me and I just wanted to somehow better say thank-you. Linda is very wise and detail-oriented which I appreciate. She was very thorough and helped explain things to me in laymen’s terms. She definitely helped me understand more about how long term health insurance works and the application process. I have a tough time sorting/understanding confusing information and making an educated decision based on it, and I just felt soo much better after talking to her. She was very patient with all my many questions. I even called her again another day with more questions and she took my call after working hours. I feel more confident in my information gathering and decision, and I just wanted to say these words of appreciation. Diane S. 05-07-20 [Note from Phyllis: Linda Thalheimer is also on my amazing team of LTCi specialists!]

Hi Phyllis, I had my consultation with Honey Leveen this morning and wanted you to know how grateful I am! Honey reviewed my current LTC policy and helped to me to see that I have a good one. If I were the same age today that I was when I bought the policy, and in the same good health I am today, the annual premium would be more than 3x as much as I’m paying in my eighth year owning the policy. That made me feel a whole lot better! Not once did Honey try to sell me anything. That speaks volumes about her integrity as a long term care insurance advisor! Thank you so much for arranging this free consultation for me. I will definitely be recommending Got LTCi and Honey Leveen to anyone wanting to open a long term care policy. Gratefully, Pat 4-30-2020 [Note from Phyllis: Honey Leveen is also on my amazing team of LTCi specialists!]

“I purchased Suze Orman’s Protection Portfolio. My most recent step has been to go through the Insurance Selector and check what types of insurance I need and to evaluate my current insurances.  I saw that it was important for me to have Long Term Care insurance.  I have even done some research on this in the past but have not followed through. I clicked the link to get more information and was  quickly contacted by Honey Leveen.  I was so pleased with this fast response.  Honey is so polite and helpful. She asked the necessary questions and then spent time researching what type of policy and what company would work best for me. Throughout this, she kept in close contact with me.  We used phone conversations, email, and Zoom meetings all of which were helpful. She explained each step in the process.  As in all businesses insurance has their own language and she made sure I understood all vocabulary and aspects of my policy.  I feel that she found a policy that will help keep me out of a traditional nursing home (which is a concern of mine). Already, knowing I have this policy in place is giving me peace of mind. Honey also advised me to talk to my children about this policy and share with them its location.  This will make it easier for my children and myself when it is needed. On a personal note, Honey has such a genuinely caring nature. Throughout this process I have felt this.  She really cares about getting clients the best possible policy for them. Her friendliness and willingness to answer my many questions made this process easy.  I am happy that I was given her as my resource person. Something I have needed to do for quite some time turned out to be easy.  I also feel confident that if I need Honey in the future she will be there for me. Many thanks to Suze Orman for making this service available and to Honey Leveen for her excellent work.”  Robin, Utica, OH, April 2020

We started our call with my feeling angry and fearful over a 72% annual premium increase in my LTC.  With your knowledge of LTC,  you took ample time to give me a rational explanation, to help me understand, and to decide my best course of action.  What a relief!  Thank you, Phyllis, not only for your excellent advice, but also for caring.  I recommend you highly.  Faye W. Topeka, KS 03-07-20

I know any mention of “Long Term Care” sends heads into the sand.  After Peter and I crossed the 50 mark, we knew it was time to get this insurance in place.  I found that none of our support professionals (accountant, financial planner or insurance broker) had specified experience in long term care. They all had recommendations, but each had concerning holes. So I did a deep dive and found JOHN FERRONI, CLTC, RHU, CSA.  While he has his own agency, he is also affiliated with Got LTCi – and Phyllis Shelton (one of the national experts in this area).  John’s customer service has been remarkable.  His approach is soft sell, with immediate follow up to all communication. We have respected John’s expert knowledge and integrity.  We can’t recommend him more highly.  Even if you’re not ready to commit to this insurance, it’s important to know the market and what you need to plan for ahead.  Many of us are now understanding how stressful and burdensome caring for our aging parents can be – and how prohibitively expensive support costs are without this insurance in place.  Peter and I are relieved that Colin will never feel this burden on our behalf.  Here’s a great short video on the topic  Give John a call, and start a conversation…      Heather W. NC 1/16/20  404-985-9455 [Note from Phyllis: John Ferroni is also on my amazing team of LTCi specialists!]

Hi Phyllis, It was such a pleasure talking with you last Saturday and we thank you for giving us an awareness and peace of mind about our Long Term Care policy.  We feel much more confident about our actions 13 years ago and keeping the policy going as we enter into our retirement years.  We have an action to let both of our daughters know about our LTC policy and benefits and to file our policy paperwork in our safety deposit box at the bank where our other important docs are stored. 
I am so thankful that women like you and Suze are like compasses for those of us who are navigating through life, sometimes needing good direction to find our way. Thank you again! Mary K. CA 06-10-2019

Phyllis Shelton sold me an excellent long-term care insurance policy on my wife in 1997. She used language to take care of her needs that we had not thought about. We filed a claim in November 2012. She has represented us in getting the claim approved by the insurance company over 15 years after the policy was bought. Not many agents provide this service. I recommended her to my brother-in-law shortly after we bought our policy. He bought a long-term care policy on his wife. Her family was very pleased with the service they received on the claims paid three years prior to her death. Russell P., Tennessee 02-11-13

Phyllis Shelton explained what I should do in easy to understand terms. She gave me information that was very helpful on my existing LTC policy. She spent a good amount of time with me and then sent me a very detailed summary of everything she recommended. Was so thankful I found her. Yvonne H., Texas 09-11-17 (Note from Phyllis: Yvonne asked for help in evaluating a rate increase with her CUNA LTCi policy.)

I want to thank Bill for taking the time to speak to me today about long term care. He was so thoughtful and thoroughly answered my questions. What a help he was to me with this confusing type of insurance. Mary S., CA 05-02-16 (Note from Phyllis: Mary called in to see if she and her husband should accept the rate increase from CalPers. They have unlimited benefits and a daily benefit of $289 which grows every year. Bill showed her that if either one of them have a claim at the average age of 82, they will get the premium back that they will pay between now and then in less than a year.)

Thanks Phyllis for your terrific advice, delivered in a timely unbiased manner. I also appreciate the clarity and straightforward presentation of information. In particular, understanding a target monthly payout 20 or so years from now was very useful information to have. JWS, NY, 012616 (Note from Phyllis: He is referring to the way I project current costs into the future and help people establish a target for future benefits to be sure they can make up the difference between their policy’s daily or monthly benefit and the actual cost of care at claim time.)

I’m very thankful about having found you! Laura S., CA

I recently attended the monthly CMSA Lunch & Learn meeting at Centennial Medical Center and heard Phyllis Shelton speak on Long Term Care Insurance.  I am the current Secretary on the Board of Directors for the Middle TN Chapter of CMSA and regularly attend these monthly meetings. Ms. Shelton did an excellent job explaining a wide array of important information regarding Long Term Care Insurance, from how early or young a person should consider taking out a policy, to how premiums look now versus 5 and 10 years ago and how they will increase, to the broad range of services a policy covers and finally to how financially devastating it can be to need this coverage and not have it. Her talk was thorough and in depth but very understandable to the “layperson” and even health care workers who may not be as informed as they might think.  Ms. Shelton’s presentation met the objectives of the CE program very nicely and was well received by the entire audience. There was an interesting variety of thoughtful questions following the talk which always indicates to me that the audience is engaged, listening well and interested in the topic. I would highly recommend this talk to other Case Management groups; actually as I listened to her, I thought of friends in other industries whose companies could also benefit from hearing her presentation. Elizabeth McAllister, SunCrest Home Health, TN

I heard about you through Suze Orman’s book The Money Class and from there I went to your website, ordered both your books and studied them. I love your 2 books.  They broke down the most complicated material into understandable terms and I loved the tables and Consumer Alerts.  I feel more confident now that I made a good choice and that I’m getting a good deal.  Without your resource materials and help I probably would not have ended up with Long Term Care Insurance.  Thanks for your encouragement and support. Luci B., Virginia

I have enjoyed every minute of working with you through this process. You are delightful and I am glad to have met you. You made the daunting task of understand and obtaining LTCI an actual pleasure. Who can ever say that about buying an insurance policy! Excellent customer service is hard to find these days so when i experience it, I like to share it.  Your website was easy to navigate with useful information; it was simple to contact you by email; Your quick email response was unexpected; the promptness of your follow up phone call was uncommon; but what stands out to me most was and is your willingness to spend the time needed to educate me as thoroughly as I needed and all the while showing patience and the utmost courtesy. You are going to make a real difference in many people’s lives down the road.   Liz B., Oregon

Thank you so very much for this detailed tax information.  You answered all of our questions. We want to also sincerely thank you and Pennye for the expertise you have provided.  This purchase was a reluctant one but we are both very glad we had the opportunity to become educated by you. Suze Orman has again given us very sound advice by recommending you.  Teresa S., Florida

My experience working with Phyllis Shelton was a wonderful one.  She took me from ground zero in knowledge to a place where I am comfortable with my future.  She was amazing walking me through the process, answering my many questions, recommending what I needed for my peace of mind.  As a person without children, it is important that I have set plans to be taken care of, and in my own home.  Ms. Shelton was educational, professional, compassionate  and understanding.  I am happy to recommend her as an expert in her field and in working with people.  Charles B., Illinois

I initially felt overwhelmed by even the thought of buying Long Term Care insurance.  How would I know what would work best for me?  But Phyllis is so knowledgeable and competent, and after she stepped me through the different areas of coverage, it quickly became clear what I needed to do.  Her advice and recommendations — based on years of experience in the field — were invaluable.  And she’s delightful to work with.  I actually enjoyed the process!  Now I have such peace of mind, knowing I’m prepared for the future.  Thank you, Phyllis!  Your services are such a gift. Linda G., California

We really appreciate your incredible help in walking us through this and insuring that we could apply before the deadline. As we go forward I know the realization of what a benefit this insurance is will sink in even more. I’m already starting to think about conversations we can have with my step-sons and their families to relieve them of any concerns that they might have to pay for our care later on, and what a huge relief that will be for them. Just this morning I felt a shift in how I look at our future – lighter, brighter, freer to put our time and focus and energies on issues other than our health care because of this policy and because of you. Really, I had to work with someone I could trust. Vivian G., California

There are not enough words to express our appreciation for everything you did for us. I truly enjoyed working with Phyllis Shelton to find the best program for our needs. She was patient, sincere, understanding, knowledgeable, and genuinely cared about my family’s well-being – now and in the future. She knows her stuff! Sherry B., California

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